For all refund issues pertaining to orders made via astriafarm.com we encourage you to contact us via email at firstname.lastname@example.org.
We do not handle refunds for purchases made at independent retail locations. If you purchased an Astria Hemp Farm Inc product at a retail location, or through a website other than www.astriafarm.com, you will need to deal directly with the store or website where you made the purchase, as we have no way to monitor what they do with our products after we ship to them.
If you purchased from www.astriafarm.com and something is wrong with your purchase you may be entitled to a refund or replacement as long as we are notified within 10 days. Refunds are not guaranteed and no returns/exchanges will be granted if you have not contacted us within 10 days of your purchase.
While we stand behind the quality of our products, the effectiveness of a product is not a valid reason for refund, as cannabinoids affect everyone differently.
If a product arrives damaged/unusable, or your shipment is missing any products you must notify us the day of product arrival via phone or email at email@example.com or here.
The email must contain:
Your order number in the subject line (i.e. “DAMAGED PRODUCT – ORDER #(Insert your order number)”
A description of what happened
Photo of the product in question
Photo of the box
Photo of the packaging slip
Once we have received this information, a determination will be made. This review process can take up to 5 business days (sometimes longer depending on the issue) to complete. Not providing all of the requested information, if applicable, may result in an automatic denial of your request.
In the event of a valid exchange for broken or damaged products, return shipping will depend on the product(s) ordered, and the options available to us. Typically we will either send you a pre-paid shipping label for you to place on the return box or reimburse you for USPS first class shipping.
DO NOT SHIP ANYTHING BEFORE DISCUSSING SHIPPING DETAILS WITH US. If you ship product back to us in a more expensive manner than otherwise available, you will be responsible for the difference between the higher and lower shipping rates.
We retain the right to deny any refund for any reason. We also retain the right to deny service or sales to any person(s), business, or entity for any reason.