Astria Farm

Shipping Confirmation within 7 Business Days: What to Expect

Beginning the week of June 1st, gummy orders will no longer ship on Fridays. Please plan your orders accordingly to avoid delays. This policy will be in place until mid-September.

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Shipping & Returns Policy

PROCESSING POLICY

 

  • Our standard processing time is 1–7 business days.
  • We operate Monday–Friday, 7:30 AM – 4:00 PM EST (excluding holidays).
  • Orders placed on weekends or holidays will begin processing the next business day.
  • Once an order has been shipped, it cannot be canceled.
  • Processing times may be extended during peak periods, including holidays and 4/20.

 

SHIPPING POLICY

 

We currently only ship within the United States.

Orders of $100 or more ship free via USPS.

For orders under $100, standard shipping rates apply.

We only ship to states where hemp-derived products are legal.

Orders to restricted states will be canceled and refunded.

Orders not received within 14 days of shipment are eligible for reshipment or refund upon request.

 

CARRIERS

 

  • We currently ship with USPS and UPS.
  • Please note that carrier transit times are in addition to our processing time.

 

ORDER TRACKING

 

  • If a tracking number is provided by the carrier, we will email you the tracking information.
  • Please allow up to 24 hours after shipping confirmation for tracking updates.
  • If your order is shipped on Friday, please allow up to 2 business days for your tracking to update.

 

ADDRESS ACCURACY

 

  • Customers are responsible for providing a correct and complete shipping address when placing an order.
  • Customers have 5 days from the order date to request changes to the shipping address.
  • Packages returned due to incorrect or incomplete addresses may require additional shipping fees for reshipment.

 

DAMAGE, RETURNS & EXCHANGES

 

  • Due to the consumable nature of our hemp-derived products, all sales are final.
  • We do not accept returns or exchanges for reasons other than damage, defective products, or receiving the wrong items.
  • If your order arrives damaged, incomplete, or incorrect and you purchased Route Package Protection, please file a claim directly through Route.
  • If Route Protection was not purchased, Astria Farm is not responsible for lost, stolen, misdelivered, damaged, or missing items.

 

PACKAGE PROTECTION

 

  • We offer Route Package Protection at checkout.
  • To be covered, Route Protection must be added at the time of purchase.
  • Claims must be filed through Route’s claims portal within their required timeframe.
  • Without Route Package Protection, Astria Farm cannot replace or refund affected packages.

 

HOLIDAY OPERATIONS & SHIPPING POLICY

 

At Astria Farm, we operate Monday through Friday from 8:00 AM to 4:00 PM (EST). Shipping demand increases significantly during holidays and peak industry periods.

 

OFFICE & PRODUCTION CLOSURES

 

Our facility is closed on weekends and during the following holidays:

 

Independence Day (July 4th)

Thanksgiving: Closed Wednesday, Thursday, and Friday

Christmas: Closed December 24th, 25th, and 26th

New Year’s: Closed December 31st and January 1st

 

4/20 (April 20th)

Due to significantly increased order volume, 4/20 is treated as a peak operational holiday. While our facility may remain open, processing and shipping times may be extended.

 

Additional closure days may occasionally be added and will be announced in advance.

 

SHIPPING DURING NATIONAL & FEDERAL HOLIDAYS

 

Astria Farm may remain open during federal holidays, but carriers (USPS, UPS, FedEx) may be closed.

 

  • Orders may still be processed and packed
  • Carrier pickup and movement may be delayed
  • Delivery times may extend by 1–2 business days

 

PEAK SEASON & HIGH-VOLUME PERIODS (INCLUDING 4/20)

 

During high-volume periods, including 4/20 and the holiday season:

 

  • Order volume increases significantly
  • Processing times may extend beyond 1–7 business days
  • Shipping carriers may experience delays

 

We strongly recommend placing orders in advance to ensure timely delivery.

 

Black Friday through New Year’s may also experience 2–5 additional delivery days due to carrier congestion.

 

OUR PROMISE

 

Astria Farm will always:

 

  • Process and fulfill orders as quickly as possible
  • Communicate any known delays
  • Work with carriers to resolve issues when possible

 

We appreciate your patience and support.

 

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